Overview

Zinopy has been providing Security Technical Support for over 25 years. We place a strong emphasis on developing our support offerings to ensure we meet the growing needs of our customers.

Our Security Support Services are designed to protect and maintain your IT estate, while driving improvements in your overall security posture. Regular, professional IT infrastructure support and maintenance will ensure business continuity and improved efficiency through the smooth operation of your integrated systems.

We support organisations of all sizes and sectors across Financial Services, Central & Local Government, Utilities, Health, Education, Manufacturing and Transportation, amongst many others.

Zinopy supports businesses by maintaining the security of their data, and their systems through the deployment of reliable, future-proofed security technology solutions.

Our experienced team

Our dedicated Security Support Team is made up of highly skilled and enthusiastic security analysts who work with you to ensure that the security, integrity and availability of your data and network infrastructure is maintained at all times and that the security solutions and products your organisation has invested in operate efficiently, deliver their promised protections, and are continuously available.

We provide a single point of contact for Security Support on all of the solutions in our portfolio.

On site or remote support

Our technical team can assist you in person visiting your location or via remote-assistance using Citrix Go To Meeting, where a member of our support team can view your infrastructure and take the necessary steps to get you on your way to a solution.

The Zinopy inSIght Security Operations Centre (SOC)

The Zinopy inSIght Service Centre is based at our dedicated facilities in Dublin using industry-leading technology, providing the backbone for Zinopy’s Workspace Virtualisation managed services. The service operates in compliance with industry best practices outlined by ITIL (Information Technology Infrastructure Library) standards.

Our team of skilled virtualisation experts manages every aspect of the service, from troubleshooting performance issues and applications issues to monitoring end-user experience and checking historical reports.

SIght Security Operations Centre
  • Monitoring the User Experience
  • Alerting on infrastructure anomalies / threshold breaches
  • Single point of contact for all technical issues
  • Triage of all incidents
  • Technical Advice and Guidance
  • Direct Support for End user (on behalf of customer IT Department)
  • Technical Support to level 3
  • Management of Vendor Support
  • Problem Ownership
  • Systems Administration
  • Experience and expertise – Zinopy brings 25 years of Citrix experience and expertise in many Workspace Virtualisation technologies, along with the benefits of a local and highly skilled operations and engineering team, to enable business agility for your organisation.
  • Long-standing partnerships with Workspace Virtualisation vendors – We work closely with all our Workspace Virtualisation technology partners to bring our customers in-depth knowledge and practical know-how on the latest product information, version updates, upgrades and configurations.
  • Citrix Specialist – Zinopy is Ireland’s first and only Citrix Platinum Solution Advisor to achieve Citrix Specialisations in all three fields covering Virtualisation, Networking for Data Center and Mobility Management.
  • Monitoring the User Experience
  • Alerting on infrastructure anomalies / threshold breaches
  • Single point of contact for all technical issues
  • Triage of all incidents
  • Technical Advice and Guidance
  • Direct Support for End user (on behalf of customer IT Department)
  • Technical Support to level 3
  • Management of Vendor Support
  • Problem Ownership
  • Systems Administration
  • Experience and expertise – Zinopy brings 25 years of Citrix experience and expertise in many Workspace Virtualisation technologies, along with the benefits of a local and highly skilled operations and engineering team, to enable business agility for your organisation.
  • Long-standing partnerships with Workspace Virtualisation vendors – We work closely with all our Workspace Virtualisation technology partners to bring our customers in-depth knowledge and practical know-how on the latest product information, version updates, upgrades and configurations.
  • Citrix Specialist – Zinopy is Ireland’s first and only Citrix Platinum Solution Advisor to achieve Citrix Specialisations in all three fields covering Virtualisation, Networking for Data Center and Mobility Management.